Reference

How we protect your account and data

Our legal framework governs how we handle your account, payments, and personal information.

Account security verified on every loginData retention aligned with local lawWithdrawal verification before funds clear

Our policy framework and your eligibility

spbo7 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

spbo7 operates within the scope permitted by local law in your region. Your account access, deposit methods, and withdrawal eligibility depend on local law and the regulatory environment where you are located. We retain account data for the duration of your membership plus a standard legal

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period thereafter to satisfy tax and compliance obligations. Deposits via DANA, OVO, GoPay and QRIS are subject to your local payment provider's terms. If you believe your account has been restricted incorrectly, or if you wish to review what data we hold about you, contact our
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support team with your account details and they will investigate within one business day.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUT ANYTIME

How to contact us about legal or account concerns

Our support team handles account inquiries, data requests, and legal questions across multiple channels. Players in Medan and across Indonesia can reach us in English during extended hours. We aim to respond to data-access requests and account concerns within 24 hours on weekdays.

Team online

Live Chat

Available daily 08:00–22:00 Indonesia time. Ask about your account rights, data retention, or any legal question. Chat with our team in English without leaving your lobby.

Email Support

Send detailed requests to our compliance mailbox. Include your account username and a description of your concern. We reply within one business day, often sooner.

Account Settings

Log in, open Settings, then Account & Security. Review your linked payment methods, session history, and data summary. Request a full data export from the Privacy section.

DATA AND ACCOUNT SECURITY

How we protect your information and verify withdrawals

Your account security and data protection are core to how we operate. We verify every withdrawal request before funds are sent to your registered payment account—DANA, OVO, GoPay…

Encrypted Logins

Every account access uses industry-standard encryption. Your password is hashed and never stored in plain text.

Payment Verification

Before your withdrawal clears to DANA, OVO, GoPay or QRIS, we cross-check your account balance, linked payment method, and recent…

Cookies and Tracking

We use cookies to remember your language, region, and login state—never to sell data.

Data Retention

Account records are kept for the duration of your membership plus two years to comply with tax and anti-fraud law.

Account Restrictions

If your account is restricted, we send an email explaining the reason—usually duplicate account, unusual betting patterns, or a payment…

Request Your Data

Email support with 'Data Request' in the subject line and your account username.

Your rights and our responsibilities

Questions about account access, data privacy, or payment verification come up often. Here are answers to the queries we hear most from players across Indonesia.

We keep active account records during your membership. After you close your account or become inactive, we retain data for two additional years to meet tax and fraud-prevention obligations. Non-essential records can be deleted earlier on request via live chat or email support.

Every withdrawal request triggers a verification check: we confirm your account balance, your registered payment method (DANA, OVO, GoPay or QRIS), and recent login activity. Funds transfer directly to your payment account, not through a third party. Verification takes 5–10 minutes.

Yes. Email support with 'Data Request' and your username. We compile your account history, betting records, linked payment methods, and any cookies or tracking data within seven days. Download your full file once it's ready.

You receive an email explaining the reason—duplicate account, unusual activity, or a payment issue. You can reply to that email or contact live chat to clarify the situation. Most restrictions are lifted once the underlying issue is resolved and verified.

No. We do not sell your data to advertisers or third parties. Payment information is shared only with your payment provider (DANA, OVO, GoPay or QRIS) to process your deposit or withdrawal. We keep your information confidential unless local law requires disclosure.

We use cookies for login state, language preference, and region detection only—not for external tracking. Disable non-essential cookies in your browser privacy settings. Your account access is not affected if you block cookies; you may need to log in again next visit.

Contact live chat or email support with your account username and the details you wish to correct. Include screenshots if possible. Our team verifies the request and updates your account within one business day.

How we protect your account and data

How to contact us about legal or account concerns

Live Chat

Email Support

Account Settings

How we protect your information and verify withdrawals

Encrypted Logins

Payment Verification

Cookies and Tracking

Data Retention

Account Restrictions

Request Your Data

Your rights and our responsibilities

01 Where can I see how long you keep my account data?

02 How do I know my withdrawal is secure?

03 Can I request all the data you have about me?

04 What happens if my account is restricted?

05 Does spbo7 sell or share my personal information?

06 How do I control cookies on my account?

07 What if I think my data is wrong or outdated?

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